The car must be returned in contractual condition, otherwise a liability arises for the lessee. What is accepted as normal or abnormal wear, you will see examples of below.
Once you have returned your car, it will be inspected by an independent test and valuation company. Based on the criteria in our return guide, a technician assesses the condition of the vehicle and distinguishes between wear and tear and damage that may be charged to your employer. During the inspection, an inspection report is made and all possible damage is documented with text and photos that are saved, stored and archived. All returned cars follow the same procedure.
If your car has damage, including glass damage, that hasn’t been repaired, it’s important that you report a damage. The easiest way is to fill in a claim form is in our customer portal My NF Fleet. If there is no claim for damage and we discover damage to the car, the repair cost will be charged to your employer in full.
If you want to read more about our guidelines for how wear and tear is assessed and which damage may be charged, you’ll find more information in our assessment criteria which you’ll find here.
When you return your car, it must be washed and cleaned. In addition, all equipment that belongs to the car must be included, here is a checklist to reduce the risk that you forget something upon return:
Remember to let us know where your returned car is parked. The best way of telling us is by filling in our return form.
Many drivers fail to return extra set of keys and the luggage cover – something that can cost not only time but also money. Make sure you’re not one of those affected.
In connection with the return, an inspection is made of the car’s condition. This is done by an independent party and follow to the same procedure on all returned cars.
Wear that is considered accepted isn’t charged. Wear and tear that is considered not normal, however, affects the car’s value and will therefore be charged according to the test protocol that has been established.
If repairs are necessary, they are done cost-effectively, taking into account the age and mileage of the car.
The inspection is documented and all damage is photographed. The test protocol where this information is included can then be emailed to you as a customer upon request.
Through the link below, you will find the guidelines on the basis of which your company car will be assessed upon return. These criteria are a complement to the general conditions.
The damage inspection is performed by an independent valuation company. The technician assesses the condition of the vehicle and distinguishes between accepted wear and tear and not accepted that may be charged to the lessee. A report is made of the inspection and any damage is photographed.
Remember that damage that is not accepted must always be repaired before returning the car. In all cases, all damages must be reported within the time stated in your warranty certificate. Through the link below you can see what counts as accepted and not accepted wear and tear.